IVR – Interactive Voice Response
Many companies still prefer to use menu systems (IVR) to direct callers to the correct department in their organisation. This may be due to the large size of the organisation or because it has clearly defined divisional or functional structures.
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Bespoke IVR Service
We can design your Interactive Voice Response (IVR) menu system which is ideal for organisations with a high volume of callers who have very specific needs that are dealt with by specialised departments. In each instance, we review your organisational structure and assist you determining the most efficient design which as an example may look like the following:
- Sales and marketing
- Maintenance and support
- Quality control
- Customer Care
- Human Resources
- Finance and administration
- Reception
You may be interested in our other Virtual Telephone Number services
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24 Hour Call Answering
Siemens Limited
Kendlebell Kimmage have been handling our incoming service calls since 2018. Their service is extremely professional and reliable and forms an integral part of the Siemens customer service experience. I can highly recommend them.
Dave Rooney
Service Manager, Siemens Ltd
Virtual Reception Services
Swim Ireland
Kendlebell’s services are invaluable to Swim Ireland. We have a very busy office and before we engaged Kendlebell, callers often struggled to get through to us and staff spent a lot of time answering general queries on the phone. Having a virtual receptionist frees our office staff from constant interruptions to answer queries but what is most important to us is that callers never get an engaged tone when they call our main number and always get to speak to someone who is polite and helpful. It is difficult to envisage how we would do without Kendebell’s services now!!
Mary McMorrow
Operations Director
Call Answering Services
Sherry Fitzgerald Kennedy Lowe
We have been clients of Kendlebell since 2012 and I am very pleased with their service. Their delivery of a seamless professional virtual reception is very professional and of a high standard. The follow up reports by text and email at the end of the day highlighting what calls and messages were taken is also highly organised and effective. We use this service to present a professional image when we are otherwise engaged at staff meetings or we have too many out of the office. This is far superior to the answering machine or voicemail solution, especially as urgent messages can be passed on directly to senior management. The use of the Kendelbell Kimmage service is an important part of our strategy for running our business to a high standard.
Fergus Lowe
Managing Director
Virtual Office Services
We have been using the highly professional services of Kendlebell Kimmage for many years. Gerry, Gobnait and team could not be more accommodating to the needs of my business. I strongly recommend KB Kimmage to businesses who need next level telephone answering / messaging / customer service. Thank you Kendlebell Kimmage for giving my customers a great first impression.
Daniel Downey, Cleanwater
Managing Director
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Here at Kendlebell Kimmage we provide a quality service and we know our customers value using an outsourced Phone Answering Service and a Virtual Office Service! If you are interested, give us a call. We would be happy to help you.