Customer Helpdesk / Order Taking
Kendlebell make it easier for your customers to contact you. Kendlebell staff become an extension of our client’s customer service or business development teams. We can link to your internal CRM or accounting system (remotely and securely) so we are an invisible part of your team.
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Make your customers feel valued
Customer Helpdesk
We can act as your first point of contact and ensure any queries or problems that your customers may have, are expertly dealt with. At Kendlebell we ensure that all helpdesk procedures are followed and that your specific requirements are met.
Handling Your Calls
Call Handling is a core part of the services offered by Kendlebell. Our experienced and friendly PA’s will handle your calls according to your instructions.
Services include capturing caller’s details and asking qualifying questions in order to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services.
Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.
You may be interested in our other Inbound services
Corporate Call Centre Service
Telephone Call Answering & Message Taking
24 Hour Call Answering Service
Virtual Receptionist
Diary Management
24 Hour Call Answering
Siemens Limited
Kendlebell Kimmage have been handling our incoming service calls since 2018. Their service is extremely professional and reliable and forms an integral part of the Siemens customer service experience. I can highly recommend them.
Dave Rooney
Service Manager, Siemens Ltd
Virtual Reception Services
Swim Ireland
Kendlebell’s services are invaluable to Swim Ireland. We have a very busy office and before we engaged Kendlebell, callers often struggled to get through to us and staff spent a lot of time answering general queries on the phone. Having a virtual receptionist frees our office staff from constant interruptions to answer queries but what is most important to us is that callers never get an engaged tone when they call our main number and always get to speak to someone who is polite and helpful. It is difficult to envisage how we would do without Kendebell’s services now!!
Mary McMorrow
Operations Director
Call Answering Services
Sherry Fitzgerald Kennedy Lowe
We have been clients of Kendlebell since 2012 and I am very pleased with their service. Their delivery of a seamless professional virtual reception is very professional and of a high standard. The follow up reports by text and email at the end of the day highlighting what calls and messages were taken is also highly organised and effective. We use this service to present a professional image when we are otherwise engaged at staff meetings or we have too many out of the office. This is far superior to the answering machine or voicemail solution, especially as urgent messages can be passed on directly to senior management. The use of the Kendelbell Kimmage service is an important part of our strategy for running our business to a high standard.
Fergus Lowe
Managing Director
Virtual Office Services
We have been using the highly professional services of Kendlebell Kimmage for many years. Gerry, Gobnait and team could not be more accommodating to the needs of my business. I strongly recommend KB Kimmage to businesses who need next level telephone answering / messaging / customer service. Thank you Kendlebell Kimmage for giving my customers a great first impression.
Daniel Downey, Cleanwater
Managing Director
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Our Prices
You can use our Online Quotation tool or simply see how much our services cost.
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Hear From You.
Here at Kendlebell Kimmage we provide a quality service and we know our customers value using an outsourced Phone Answering Service and a Virtual Office Service! If you are interested, give us a call. We would be happy to help you.