13 Years in Business
Our 13th birthday at Kendlebell Kimmage officially kicked off last month, and after over a decade of happiness and success, things continue to get better for us year on year. Firstly, we would like to thank all who have made the past 13 years possible. From our fantastic team, to our impressive and loyal list of clients, we have succeeded together with all of you.To celebrate our birthday, we reflect on how it all began and what has brought our company to where it is today.
The Beginning
What feels like a short 13 years ago, Kendlebell Kimmage came to fruition as a family business, set up by Gerry Delaney and Gobnait Collins. Gerry and Gobnait both originally came from accounting backgrounds and while running his own consultancy business in 2006, Gerry came across the Kendlebell franchise. The business model intersected well with his professional background and experience to date, leading the pair to shift their focus from accounting, to setting up their own Kendlebell franchise. This is where the Kendlebell Kimmage story began.
The Kendlebell Team
Launched in 2007 with a team of four, including two additional Personal Assistants (PA’s), the Kendlebell Kimmage wheels were in motion. Since then, the team has grown to the larger number of ten staff. Every PA knows our clients extremely well. That is the difference between Kendlebell Kimmage and other companies. Our team is in regular contact with all clients and knows which calls may be urgent to one client, and not to another.
Aside from Gerry, our workforce is female dominated and all of the Kendlebell Kimmage team have developed great relationships with each other over the years. We have built a strong bond among our staff and have always welcomed new additions with open arms. Twice a year, we welcome international interns into the office from Florida, USA. The interns are mostly business and marketing students who are eager to gain experience in sales, accounting and analysis work. Given our office size, it is the perfect place for them to do so. There are many staff members that act as mentors and unlimited learning opportunities while with Kendlebell Kimmage.
Business Growth
When Gerry and Gobnait first launched Kendlebell Kimmage, the company operated on a much smaller scale than it does today. The company originally began working with clients who were situated within Dublin 6 and Dublin 12. Relationships were built based on geographical location and this was due to the way clients were reached. Communication began by the company sending out targeted mailshots to closeby prospects. Though jumping forward 13 years to 2020, we have come a long way from sending out direct postal communication. Geographical area no longer matters, as since 2007, all businesses now have an active online presence, enhancing our channels of communication.
Client List
While many call centres are renowned for being impersonal, at Kendlebell Kimmage, we pride ourselves on the personal service we offer to each and every one of our clients. Over the past 13 years, Gerry, Gobnait and the Kendlebell Kimmage team have worked closely with an impressive list of over 600 clients such as Siemens, Swim Ireland and Free Now. One of our clients has even been working with us for over a decade! We have been working with Andec Communications since 2008.
As one of Ireland’s leading virtual office service providers, we realise how important a first impression is for every company, and thisis the reason our business has flourished the way it has since launching. Since 2007, we have been representing our clients in a professional manner taking inbound calls, making outbound calls, carrying out support services such as back end processing, providing localised numbers and even addresses. Our team possesses the communication skills, expertise and technology to provide the perfect answer for all clients we work with. As of 2020, we are proud to be currently working with 220 clients.
June 2020
Since 2007, the Kendlebell Kimmage team has worked in our office, with the exception of recent times due to COVID-19. All of our PAs are currently working from home, though this has not affected our ability to continue working with, and supporting our clients. In order to seamlessly set up the team working remotely, every employee was set up with the necessary hardware and software, one by one, before it became compulsory by law. Over the past 13 years, Gerry and Gobnait have always kept the best interest of their employees at the forefront of their minds and this is a huge reason why the team always strives for the best while working for Kendlebell Kimmage.
The Future
The question now is what do the next 13 years have in store for Gerry, Gobnait and the Kendlebell Kimmage team. Post COVID-19, we envision our brilliant workforce to once again return to the office. As always, our team will continue to grow where necessary and we will spend the next decade doing what we do best for all of our clients. We love what we do. From the whole Kendlebell Kimmage team, we would like to express a warm thank you to all who have made our journey possible. Here’s to the next 13 years.
