About Us
Kendlebell Kimmage is a leading provider of outsourced customer service solutions including call handling, sales order processing and diary management for the SME sector in Ireland. Operating from offices in Kimmage in Dublin since 2007, we understand our customers’ requirements for high quality, cost effective and flexible services.
We ensure that your calls are handled by our team of experienced PA’s in the manner you would expect your own staff to do, thereby assuring your callers how important they are to your organisation.
We will listen to you to get a full understanding of your business and what is important to you and through our 1 week FREE TRIAL ensure that your needs and expectations are fully met.
Background Information
Kendlebell Kimmage has been operated by Gerry Delaney and Gobnait Collins since 2007. Since then, the business has developed and now provides a range of outsourced customer service solutions to in excess of 150 customers in Ireland and overseas, many of whom have been with us since our establishment.
Our experience in providing customer service solutions and a thorough understanding of modern business requirements enables us to provide a high-quality and flexible service through our professional team of PA’s to ensure that your business is presented in the best possible light to your callers.
How Your Business can Benefit
Represent
- We represent you professionally
- Highly trained Customer Service team answers on your behalf
- Maintain your professional image and reputation
- Forward calls
- Cover holidays and sickness and overflow
Cost Effective
- We can reduce your costs
- Lower cost when compared to full time receptionist
- Pay as you go – use the service
- Localising your business without an office
- Track business levels and manage growth without extra staff costs
Support
- We support you so you can increase your revenue
- Never miss a call
- Make diary appointments
- Take orders
- Give you more time to focus on the key tasks
Our Team
Gerry Delaney FCA
Managing Director
Gerry is Managing Director of Kendlebell Kimmage and is a Fellow of Chartered Accountants Ireland. He was previously employed in the Jefferson Smurfit Group as Finance Director and previous to that Ernst & Young (now EY).
With more than 40 years experience in business, the skills he brings to Kendlebell Kimmage enable him to quickly assess customers’ requirements and devise straightforward and cost-effective solutions that fully meet your expectations with regard to service quality and budget.
He is a director of I Love Terenure 2030 Company Limited by Guarantee, Delaney Financial Consultancy and an active member of Dublin Chamber of Commerce and The Institute of Directors in Ireland.
Gobnait Collins
Operations Director
Gobnait Collins is Operations Director and co-founder of Kendlebell Kimmage and is responsible for managing client services.
Formerly employed in senior positions in Philips, Dunnes Stores and La Rousse Foods, Gobnait leads and manages our team of Personal Assistants with a focus on delivering a high quality and personalised service at all times to our customers.
Personal
Assistants
Our Personal Assistants have experience working in leading Irish corporates and are carefully selected and trained. Their key attributes are attention to detail, professionalism, teamwork and commitment to providing high quality services to our customers. In addition, their ability to build relationships with our customers and their callers is one of the key benefits of our service offering.
24 Hour Call Answering
Siemens Limited
Kendlebell Kimmage have been handling our incoming service calls since 2018. Their service is extremely professional and reliable and forms an integral part of the Siemens customer service experience. I can highly recommend them.
Dave Rooney
Service Manager, Siemens Ltd
Virtual Reception Services
Swim Ireland
Kendlebell’s services are invaluable to Swim Ireland. We have a very busy office and before we engaged Kendlebell, callers often struggled to get through to us and staff spent a lot of time answering general queries on the phone. Having a virtual receptionist frees our office staff from constant interruptions to answer queries but what is most important to us is that callers never get an engaged tone when they call our main number and always get to speak to someone who is polite and helpful. It is difficult to envisage how we would do without Kendebell’s services now!!
Mary McMorrow
Operations Director
Call Answering Services
Sherry Fitzgerald Kennedy Lowe
We have been clients of Kendlebell since 2012 and I am very pleased with their service. Their delivery of a seamless professional virtual reception is very professional and of a high standard. The follow up reports by text and email at the end of the day highlighting what calls and messages were taken is also highly organised and effective. We use this service to present a professional image when we are otherwise engaged at staff meetings or we have too many out of the office. This is far superior to the answering machine or voicemail solution, especially as urgent messages can be passed on directly to senior management. The use of the Kendelbell Kimmage service is an important part of our strategy for running our business to a high standard.
Fergus Lowe
Managing Director
Virtual Office Services
We have been using the highly professional services of Kendlebell Kimmage for many years. Gerry, Gobnait and team could not be more accommodating to the needs of my business. I strongly recommend KB Kimmage to businesses who need next level telephone answering / messaging / customer service. Thank you Kendlebell Kimmage for giving my customers a great first impression.
Daniel Downey, Cleanwater
Managing Director
1 Week Free Trial
We offer a minimum 1 week free-trial on inbound call answering to give you the opportunity to see how the service will work for your company and to assess it’s benefits for your business. Once you have completed the form below we will be in touch to arrange your free trial.
We Want To
Hear From You.
Here at Kendlebell Kimmage we provide a quality service and we know our customers value using an outsourced Phone Answering Service and a Virtual Office Service! If you are interested, give us a call. We would be happy to help you.