Most people think of call centres as all being the same, but there is indeed a great difference between inbound and outbound call centre services, as anyone who has ever worked in a call centre will tell you. Let’s take a more detailed look and find out which...
Good customer service is essential to the success of any business. There is a lot of competition out there, and sometimes your customer service is enough to make the difference between a customer becoming a recurring client of yours versus going to one of your...
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